Policies:
At Close to Home Kennels & Kuts, we are committed to ensuring the safety, well-being, and satisfaction of your pets and our valued clients. To maintain a smooth and efficient operation, we have established the following policies:
Early grooming appointment drop off
Clients are welcome to deliver their dogs in advance of their scheduled appointments. We do places paramount importance on canine safety and, as such, early arrivals will have their dogs placed in a supervised daycare area until their appointment time. An additional daycare fee of $15 will be incurred for this service. Furthermore, unless otherwise specified, it is expected that all dogs are collected by 5pm.
Grooming appointment pick up
You are required to retrieve your dog promptly at the conclusion of their appointment, ideally within 30 minutes. Failure to do so within this designated timeframe will result in your dog being relocated to the daycare area, accompanied by an additional daycare fee of $15.
Flea and Tick Policy
We prioritize your pet's health and happiness. While our grooming environment is impeccably clean, we strongly recommend regular preventive measures for fleas and ticks to ensure your dog's comfort. In the rare event of an infestation, we will need the dog to be picked up immediately with a cancellation charge applied, or we will promptly address it with a gentle and effective flea and tick shampoo at an additional cost of $50, plus an additional cleaning fee of $50.
Vaccination Policy
Your pet's safety is of utmost importance to us. To ensure a healthy environment for all, we require all dogs to be up-to-date on two essential vaccinations: rabies and K9 cough (Bordetella). Please provide your dog's vaccination records before their grooming session. If they do not have their vaccinations up to date, or if we do not receive a copy before the scheduled appointment we will be unable to accommodate them on the property.
Pick Up and Drop Off Times
Our pick-up and drop-off times are between 8AM - 10AM and 3PM - 5PM. If you require an earlier or later pick-up or drop-off time, please don't hesitate to contact us, and we will do our best to accommodate your needs. Please note that for dogs being boarded, if they miss the morning pickup time, an additional $15 fee will apply.
Price Changes Over Holidays
Please be aware that all prices are subject to change over the holiday season. We recommend confirming prices when scheduling your appointments during these periods.
Dematting Fur Policy
In cases of severe matting while your pet is being groomed, there may be an additional fee for dematting. We prioritize your pet's comfort and will shave the fur if necessary to ensure their well-being.
No-Show Policy
We understand that circumstances may change, but if you miss your appointment without notifying us, we will charge for half the requested service. This policy helps us manage our schedule and serve all our clients promptly.
Cancellation Policy
Life can get busy, and we completely understand. If you need to cancel your appointment, we kindly ask for a 24-hour notice. Failure to do so may result in a charge of half the service to respect our groomers' time.
Deposit Requirement
For certain appointments scheduled differently or in case of a previous no-show, we may request a deposit to secure the booking. This ensures that we can efficiently manage our schedule and offer the best possible service to all our clients.
Grooming Contract
For the safety and welfare of your pet, we kindly request that you sign our grooming contract if your pet is receiving grooming services, including nail trims. This is to ensure that both you and our team have a clear understanding of the services to be provided.
To book an appointment or inquire about our services, please contact us at closetohomenebraska@gmail.com. We are eager to pamper your furry companion and provide the best possible care during their visit at Close to Home Kennels & Kuts.
FAQS
Frequently Asked Questions (FAQ) - Spa
How long does a grooming session usually take? Grooming sessions at Close to Home Kennels & Kuts can vary in duration depending on your dog's size, coat condition, and temperament. On average, grooming can take anywhere from 2 to 4 hours or more for some breeds. Our priority is to ensure a thorough and stress-free grooming experience for your furry companion.
Can I drop my dogs off early for their appointment? Clients are welcome to deliver their dogs in advance of their scheduled appointments. We do place paramount importance on canine safety and, as such, early arrivals will have their dogs placed in a supervised daycare area until their appointment time. An additional daycare fee of $15 will be incurred for this service. Furthermore, unless otherwise specified, it is expected that all dogs are collected by 5pm.
When do I need to pick my dog up? You are required to retrieve your dog promptly at the conclusion of their grooming appointment, ideally within 30 minutes. Failure to do so within this designated timeframe will result in your dog being relocated to the daycare area, accompanied by an additional daycare fee of $15.
How often should I groom my dog? The frequency of grooming depends on your dog's breed, coat type, and individual needs. For most dogs, regular grooming every 4 to 6 weeks is recommended to maintain a healthy and well-groomed appearance. Our groomers can provide personalized grooming schedules based on your pet's specific requirements.
Do you require vaccinations for grooming appointments? Yes, for the safety of all pets and our staff, we require pets to be up-to-date on their vaccinations. Please provide a digital or paper copy of your pet's vaccination records before scheduling an appointment.
What if my dog has special grooming needs or health considerations? At Close to Home Kennels & Kuts, we understand that each dog is unique. If your dog has any special grooming needs or health considerations, please inform us when booking the appointment. Our skilled groomers will ensure that your pet receives the appropriate care and attention they deserve.
How do I schedule an appointment? Booking an appointment is easy! You can call or text us at (402) 219-2416 or email us at closetohomenebraska@gmail.com. Our friendly team will be delighted to assist you in finding a convenient time for your dog's grooming session.
What happens if I need to cancel or reschedule my appointment? If you need to cancel or reschedule your appointment, we kindly request a 24-hour notice. This allows us to manage our schedule efficiently. For no-shows, a half charge of the requested service may apply.
Are deposits required for appointments? In certain cases, such as missed appointments, a deposit may be required to secure the booking. This helps us optimize our services and provide the best experience for all our clients.
Frequently Asked Questions (FAQ) - Suites
Can I bring my dog's favorite toys or bedding during their boarding stay? Yes, you are welcome to bring your dog's familiar items to help them feel more comfortable during their stay. We recommend labeling these items with your pet's name for easy identification. We cannot guarantee that the item won’t be lost or damaged.
What is the feeding schedule during boarding? We follow your pet's regular feeding schedule as closely as possible to maintain their routine. Please provide clear feeding instructions, including the type of food, portion sizes, and any special dietary requirements.
Do you accommodate special diets or dietary restrictions? Yes, we can accommodate special diets or dietary restrictions for your pet. Please inform us of any specific dietary needs, and we will ensure your pet receives the appropriate meals.
How often will my dog be exercised during their boarding stay? Dogs in our boarding facility receive regular exercise and playtime. We design a daily schedule that includes outdoor play and bathroom breaks to keep them active and happy.
Can I visit my dog while they are boarding? Yes, we encourage pet owners to visit their dogs during their boarding stay. However, visits must be scheduled in advance to ensure that your dog is available and to maintain our daily routines.
What do I need to bring when dropping off my dog for boarding? Please send your dog's vaccination records before the appointment, any necessary medications, and a supply of their regular food. We can provide food for additional charge. We also require contact information in case of an emergency.
Do you have staff on-site overnight for boarding? Yes, we have staff members on-site 24/7 to monitor and care for the dogs in our boarding facility, ensuring their safety and well-being.
How do you handle medical emergencies or health issues during boarding? In the event of a medical emergency or health issue, we have a protocol in place to provide immediate care. We will also contact you and your preferred veterinarian if necessary.
What is the check-out time for dogs after boarding? The check-out time for dogs after boarding is between 8 AM - 10 AM and 3 PM - 5 PM. If you pick up between 3pm-5pm an additional daycare charge will be applied. If you require an earlier or later pick-up time, please contact us in advance.